Thank you for purchasing a KODAK Photo ID Card Printer!
IDP Corp., Ltd., the manufacturer of the KODAK Photo ID Card Printer, provides the following warranty terms and conditions:
I. This warranty covers manufacturing defects but does not cover: (a) Defects or damage resulting from use of products other than in the normal customary manner; (b) Defects or damage from misuse, accident or neglect; (c) Defects or damage from improper testing, operation, maintenance, installation, alteration, modification or adjustment; (d) Product disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim; (e) Product which has had the serial number removed or made illegible; (f) Damage caused to print heads due to debris or use of improper cards; (g) Damage caused by the use of non-genuine ink ribbons or non-supported materials.
II. Printer Warranty Coverage: Warranty covers printers, print heads, parts and labor for the period of two years from the invoice date. Warranty service is DEPOT repair ONLY. Depot repair service requires product(s) to be returned to a warranty fulfillment center for service.
III. Depot Warranty Procedures: Customers wishing to claim defective products under warranty terms must contact technical support at www.idprinter4u.com. A technician will diagnose problem / defect and if needed an RMA (Return Merchandise Authorization) will be issued. The printer will be returned to a repair center (customer is responsible for freight costs in-bound). Normal service turnaround time averages two to three days.
IV. Ink Ribbon and Consumable Warranty: All ink ribbons and card products are warranted for the period of one year from invoice date. This is the maximum shelf life of the product. Warranty can be voided within the period if products are stored in other than optimal conditions. Optimal conditions: storage of product must be away from direct sun light, in an environment that is from 65°F (10°C) to 75°F (23°C) and 45% to 50% relative humidity.
V. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH ARE SPECIFICALLY EXCLUDED INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL IDP BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES CAUSED OUT OF THE USE OR INABILITY TO USE PRODUCTS.