Check the Error message on the LCD display.
Open the top cover and remove the card by using the LED buttons.
If this problem occurs frequently, check the following.
1. Non-standard card or faulty card.
Change the card (an ISO CR80 card (54mm x 86mm) must be used).
2. The printer setting has changed or is not correct.
Please contact your local supplier.
3. The transfer roller or the print roller is contaminated with dust and dirt.
Remove the dust and dirt with the cleaning kit. Refer to the Card Printer manual section 5.2
4. The card surface is contaminated with dust and dirt.
Check the card surface and remove the dust and dirt and try again.
If this problem occurs, retry with a new card.