– The card surface is contaminated by foreign substance : 

   After checking the status of card, please change it to another clean card. 

 

– The cleaning roller is contaminated : 

   After checking the cleaning roller. If the cleaning roller is contaminated too much, 

   please change a disposable cleaning roller. 

– Dust is too much in printer : 

   Please clean the inside of printer by using cleaning kit. 

Unprinted or wrong colors printed spot 

– The print head is dirty :  

   Clean the print head by using a cleaning kit. 

– The print head is damaged :

   Contact your local supplier to replace the print head.

– The ribbon cartridge is installed incorrectly : 

   Check the installation status of the ribbon cartridge and if the print ribbon has any wrinkles.

Unprinted horizontal line    

– Uneven or bad surface of the card : 

   Replace with a new card. 

– Setting the color density too high or too low : 

   The print density of your printer needs to be adjusted.

   Contact your local supplier.

– The print head is dirty : 

   Clean the print head by using a cleaning kit. 

 Blurry or unstable print 

– Non-standard or bad cards : 

   Please change the card (an ISO CR80 card (54mm x 86mm) must be used).

 – Uneven or poor surface of card :  

   Please change the card. 

– The card feed or printing roller is dirty :

   Clean the rollers by using a cleaning kit.  

– The printer is outdated : 

   Contact your local supplier.

Color print is not aligned

– Non-standard or bad cards : 

   Change the card (an ISO CR80 card (54mm x 86mm) must be used).

– The card feed or printing roller is dirty :

   Clean the rollers by using a cleaning kit. 

– Malfunctioned ribbon sensors : 

   Contact your local supplier to replace the sensors. 

– The printer is outdated : 

   Contact your local supplier. 

Unplanned color print