Open the top cover and remove the card and the coiled ribbon from the printer using the front LED buttons. If this problem occurs frequently, please check the following.

1. Non-standard card or faulty card.

     Change the card (an ISO CR80 card (54mm x 86mm) must be used).

2. The transfer roller or print roller is contaminated with dust and dirt.

    Remove the dust and dirt with the cleaning kit. Refer to the Printer User Manual section 5.2.

3. Wrong print position setting.

     Please contact your local supplier.

4. When the operating temperature and humidity are out of the acceptable operating limit of the Card Printer.

     Change the operating environment of the Card Printer.