Misaligned color print

– Non-standard or bad cards : 

   Please change the card (an ISO CR80 card (54mm x 86mm) must be used).

 – Uneven or poor surface of card :  

   Please change the card. 

– The card feed or printing roller is dirty :

   Clean the rollers by using a cleaning kit.  

– The printer is outdated : 

   Contact your local supplier.

Color print is not aligned

Unwanted color print

– Non-standard or bad cards : 

   Change the card (an ISO CR80 card (54mm x 86mm) must be used).

– The card feed or printing roller is dirty :

   Clean the rollers by using a cleaning kit. 

– Malfunctioned ribbon sensors : 

   Contact your local supplier to replace the sensors. 

– The printer is outdated : 

   Contact your local supplier. 

Unplanned color print

Unable to turn on the KODAK Card Printer using the LED button on the front panel.

  1. Check the main power switch on the back of the KODAK Card Printer (press the power switch on).
  2. Check the connection status of the power cord on the back of the KODAK Card Printer.
  3. Check the connection status of the power cord, adapter and outlet.
  4. Check the adapter connected to the KODAK Card Printer. We recommend that you use a genuine IDP adapter. If you use a non-certified adapter, you may experience problems with the printing and encoding functions.

‘Ribbon Not Found’ is displayed on the Watchman. (Monitoring Utility)

  1. Check if the ribbon cartridge is installed correctly. Please refer to the “KODAK Card Printer User Manual and Quick Start Guide” located in the printer box for the correct ribbon installation.
  2. Install a new ribbon. If the printer recognizes the new ribbon, the RF Tag on the used ribbon may be incorrect. In this case, please contact the local supplier from whom you purchased our products and consumables.

※ You must use a certified ribbon. The KODAK Card Printer recognizes the certified ribbon by the Ribbon Tag. If you use another brand of ribbon in the KODAK Card Printer, the printer will not work.

Loading cards in the Hopper (ID200S)

  1. Open the input hopper cover and load card(s) into the input hopper as shown in the following images. When you load a card into the input hopper, do not push the card into the printer as it may result in an incorrectly loaded card.
  2. Please refer to the “Card Printer User Manual” for more information.

Correctly Loaded CardIncorrectly Loaded Card